Agris G., Jan 13, 2026

Very understanding and welcoming staff

Filippo M. B., Jan 11, 2026

Our family had a more than pleasant stay at the resort, and overall the experience was very positive. The services were excellent, and what truly made the difference was the staff: from the housekeeping team to the hotel staff, everyone was professional, helpful, and genuinely empathetic. They were always present, attentive to our needs, and made us feel well looked after throughout our stay. From this point of view, we were very satisfied as a family. The only aspect we would like to point out concerns the food. As an Italian family, although we generally ate well, we felt that both the buffet restaurant and the à la carte restaurants did not fully meet the expectations of a 5-star hotel, especially in terms of flavors and menu options that reflect Mediterranean tastes. The quality was acceptable, but the cuisine did not fully align with what we are used to. Overall, it was a very enjoyable stay, thanks above all to the excellent service and the outstanding attention of the staff.

Oksana S., Jan 11, 2026

The hotel is new and visually beautiful. Room cleaning was good, and the shuttle bus service was frequent and always on time. Unfortunately, these positives do not compensate for serious management and service issues. Birthday VIP Lounge Incident (28.12) I reserved a VIP Lounge in the morning with bartender Karim and reconfirmed it again at 14:00. In the evening, all VIP lounges were occupied. My wife and her mother were extremely upset and crying. Administrator Mohamed Maher briefly seated us in a VIP Lounge “for the owner,” then asked us to leave after 10 minutes because the owner did not allow guests there. We were moved to regular seats near the stage, offered champagne and fruit, but refused shisha (I had to pay for it myself). By the time this was done, the show was already over. This completely ruined an important family celebration. Other Issues • Pool area: Far too few sunbeds. After lunch, it’s almost impossible to find a place. • Main restaurant: Food is repetitive, and during peak hours there are not enough tables. • Aquapark: Water was extremely cold in December and unusable. • Staff behavior: At the bar, after saying “thank you,” we were told: “You can’t put thank you in my pocket.” Completely unacceptable. • New Year’s Eve: Very uncomfortable chairs. We requested a chair for our grandmother, but guests from another table took it, and we had to argue to get it back, ruining the evening. Food Poisoning & Guest Relations (01.01) After the New Year’s banquet, our aunt had 4–5 vomiting episodes. We strongly suspect undercooked lobster due to the kitchen rushing. Guest Relations (Elsa) initially refused a free doctor, calling it an “individual case.” Only after asking for the complaint book did they agree to provide a doctor. Conclusion This hotel is overloaded and lacks experience. Management prioritizes occupancy over guest comfort, safety, and basic respect. Overbooking, poor organization, and refusal to take responsibility are serious issues. The hotel is not ready to provide quality service at this level.

Valeriya M., Jan 08, 2026

It was a great time, great new year night, I will recommend the hotel to my friends.

Ulugbek B., Jan 05, 2026

Hotel is very old, rooms are old as well, not cleaned well, even though i have tipped housekeepers. Food is also not good, staff were rude. Pools for kids are not heated, dirty. Overall it is a 2 star hotel not 5 star.