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Welcome to Swissotel Living Al Ghurair
4.2
12,052 reviews
Tareq A., Sep 25, 2024
Your have bad reception and Receptionist You no solutions for the breakfast long line I am really not interested to back again
Olivier D., Sep 24, 2024
They very professional and everything is clean out there. Loved it
J., Sep 23, 2024
Very comfortable and nice apartment
G. A., Sep 22, 2024
Every thing Excellent Service ,Food ,Cleanness, friendly Staff specially morning breakfast room all staff good.
Ahmed M., Sep 21, 2024
This has been my family's favourite place to stay during our last, if I recall correctly, 5 trips. The first 3 trips were great, the 4th was okay but the last (5th) was really disappointing. We observed lack of maintenance in the 4th trip. When booking the last trip I remained hopeful because we still liked this place. There are plenty of areas to talk about. (1) Restaurant: the breakfast standard has fallen over the years. The variety in the breakfast has been minimised. We were given a discount for the breakfast, but the price after discount still appeared to us high looking at the variety. (2) Out-dated and obsolete furniture: TV given to us was not Smart, i.e., it did not have Netflix and wasn't even connected to the internet. Hotels worldwide have TVs hooked to internet. Seeing this issue in the current age is amazingly surprising. (3) Broken furniture: The Sofas were literally broken. We had requested to have them changed. It is very disappointing that, before our stay, the room was not prepared at all. Otherwise the broken sofas (With compressed cushions) would have been observed. The round table had was chipped from a side, such that, my young kid could have got bruised severely had she rubbed her hand on it. We had to request it twice to have it changed. The iron board was severely rusty, again, surprised. The dustbin in one of the toilets could not open, as it was damaged. We complained several times, but never got that changed. The A/C switch was not working. You press the switch little harder it will change the required temperature quickly. You have to struggle with it to bring it to your desired temperature. (4) Cleanliness Twice of the times we found cockroaches in the dishwasher. We took a picture of it. This raises questions of the quality of cleaning. The receptionist, Mr. Mostafa, promised that the furniture and TV is going to be changed in future. But we cannot stop to be amazed how slow this change is being adopted. Satellite TVs in rooms!, in this age?
THE BEST OF SWISSOTEL LIVING AL GHURAIR
Check-in and help a child have a better future. By booking this offer, part of the proceeds will be donated to SOS Children’s Villages.