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Welcome to Swissotel Al Murooj
4.3
24,623 reviews
Taz U., Sep 29, 2024
Excellent stay slightly disorientated first due to works going on but it didn’t impact the stay the gym as pool was still Amazing.
Amanda, Sep 29, 2024
This hotel is well located in Dubai for easy access to many tourist attractions, including a short walk to Dubai Mall where you can catch the sightseeing buses that run around the city, jump on the metro or wander around the shopping centre. However, the hotel is quite old and is in need of updating. The bedrooms are dreary and the bed arrangement is odd with two queen sized beds pushed together with bedding that did not fit... and only one bedside table and light. The 'bed' was very comfortable but the sheets were annoying. Some of the hotel amenities were not available as renovations are under way - this was not clear when making the booking. The breakfast was served in the 'pub' so difficult to navigate with some seating upstairs and limited seating downstairs. Poolside facilities (toilets) were very disappointing and the pool service limited. The gym and jacuzzi were closed. Many of the sunbeds, whilst comfortable, were old and covers ripped. The pool area needs refreshing as many tiles are broken, missing and/or patched. The water features around the pool area were in disrepair so not working. Overall this was not clear when making the booking - the pictures of the hotel available online do not match the actual hotel in reality. On the plus side the check in and check out processes were very well managed with quick and efficient staff. The coffee shop in the lobby was very peasant, with nice coffee and tasty snacks available. The airport is on a short taxi ride away so very convenient if time is limited.
Neil H., Sep 28, 2024
We only had a couple of days in Dubai. Arriving at 7am we were very pleased to have a room available with an upgrade! Located right near the Dubai Mall and the Hop on Hop off bus link the location was perfect. Staff were excellent and very helpful; definitely recommend!
Fahad A., Sep 27, 2024
Excellent service provided by Ghazal at reception.
Lucy R., Sep 26, 2024
I checked in at midnight after long flight, despite showing booking confirmation, I was told my booking had been cancelled (with no reason), and I would have to go elsewhere. When I pushed for further explanation and justification they finally agreed to find me a room and ‘upgraded’ me to room 230. The bedding smelt of cigarettes, the curtains were coming off the rails and didn’t even reach to cover the windows, there was no soundproofing so heard roar or cars outside my window all night and at 6:30am the loud music from the lobby was so loud in my room I thought the to had been turned on. Three power socket/light switches were faulty. When I went down in the morning to complain at the front desk (very calmly- but exhausted), the woman wouldn’t even make eye contact with me and just gestured to ‘speak to her colleague’. I was offered a room change but had to wait 4-5 hrs before I was actually able to get some rest. It completely ruined my planned short stop of ‘relaxation’ in Dubai on my way home from a busy business trip.