Cole C. J. B., Aug 09, 2026

A lovely hotel in a fantastic location, with a genuinely friendly and welcoming team. The hotel itself is beautiful, and overall we had a really enjoyable stay. The only area that could be improved is the speed of service. Unfortunately, it can be very slow, even when the hotel does not appear particularly busy. We often found ourselves waiting quite a long time for food, coffees and drinks to arrive. That said, it did not take away from how much we enjoyed the hotel. The location is amazing, the hotel is beautiful, and the team are lovely. I would happily return and look forward to staying again.

Douglas M. M., Aug 09, 2026

Give magic nights. Very well run Hotel. All staff from front desk to housekeepers could not do enough for me to make my stay more enjoyable. Great pool & Gym.

Dimitrje G., Aug 08, 2026

i book from pwrson what i meet there very kind

M A. A., Aug 08, 2026

I would like to express my sincere appreciation to the entire Swissôtel The Bosphorus team for another memorable stay. First of all, my heartfelt thanks go to Mr. Merç. Although he was on vacation, he still took the time to personally follow up on my reservation, coordinated with his colleagues, and ensured that all the necessary notes were added to my booking. His dedication, professionalism, and genuine care truly reflect the highest standards of hospitality. Employees like Merç are a great asset to Swissôtel, and I sincerely appreciate everything he did for me. My sincere thanks also go to Mr. Uğur, who handled the room situation with remarkable professionalism and composure. Although an upgrade was not immediately available, he patiently explained all the available room options, allowed me to choose the one I preferred, and did everything possible to help me find the best solution. His calm personality, kindness, respect, and professionalism turned what could have been a disappointing situation into a positive experience. He truly represents the high standards of Swissôtel. I would also like to thank Mr. A. at the Executive Lounge for his professionalism, kindness, and attentive service. He was always welcoming, courteous, and eager to ensure that guests enjoyed the best possible experience. A very special thank you also goes to Ms. Laureta (I hope I remembered her name correctly), the wonderful new team member from Kosovo at the Executive Lounge. She was always smiling, welcoming, and genuinely kind. Her warmth, positive attitude, and sincere willingness to help made every visit to the lounge a pleasure. She has a bright future in hospitality, and I truly hope Swissôtel recognizes what a valuable addition she is to the team. I would also like to thank Ms. Zeynep at the Reception for her kindness, professionalism, and welcoming attitude. She was always courteous, helpful, and made every interaction pleasant. Finally, I would like to thank the hotel's management. Even during a period of very high occupancy, the team consistently tried their best to assist me. This level of care and professionalism is exactly why Swissôtel The Bosphorus remains one of my favorite hotels within the Accor group, and I look forward to returning again very soon. The only reason I did not give a higher score is that I believe ALL Diamond members could be recognized more consistently when room upgrades are unavailable due to high occupancy. While I completely understand that upgrades cannot always be offered, I believe a thoughtful alternative gesture would make loyal Diamond members feel genuinely valued. This is an area where I believe there is still room for improvement, and I hope Swissôtel The Bosphorus will continue to enhance this aspect of the guest experience. Thank you once again to everyone who made this stay so enjoyable. Please also extend my appreciation to every team member whose name I may not have mentioned. Their collective efforts are what make Swissôtel The Bosphorus such a truly exceptional hotel.

Mohammed A. A., Aug 08, 2026

The apartment is very old. The air conditioning is terrible. and smell bad when A/C comes hot. Also the floor was too hot and smell bad no A/C Just the best place was in reception. And My family wake up every day because of the heat with humidity. And beds was not comfortable, It's old and need to new mattress. Is not what I expected. It's not like the apartment on the website and app. I asked about upgrading because I have a Platinum membership and will become Diamond after this booking. They told me why you wanted an upgrade. You are in best apartment already. But I'm in the worst apartment, in this old, awful place. The amount I paid is too much for this apartment; it's not worth it. I want a solution to this problem. The place is old, bad, and uncomfortable. It doesn't deserve 5 stars. 👎🏻😡 0/10