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Swissôtel Nusantara Logo

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Swissôtel Nusantara

Guest Services

Swissôtel Nusantara Guest Services

Located by the main entrance beside Reception, our Bell Staff is pleased to assist you with luggage handling, porterage and storage services throughout your arrival and departure.

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Check in begins at 15.00, while check out is available until 12.00 noon.

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Our Concierge team is available to assist with transport arrangements, reservations, tour planning and special guest requests.

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Elevators provide access to all guest floors. Keycard authentication is required for added security.

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For a seamless departure, our express check out service is available. Kindly contact Reception for assistance.

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Daily housekeeping and evening turndown services are provided. Additional amenities can be delivered upon request.

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Complimentary high speed wireless internet is accessible in all guest rooms and public areas.

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Laundry, dry cleaning and pressing services are available with delivery within two days.

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If you have misplaced an item, please contact our Housekeeping or Front Desk for assistance.

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Our team can arrange medical support or refer you to nearby clinics when needed.

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Each guest room includes a personal mini fridge. Complimentary minibar is provided exclusively in Suite rooms.

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Secure on site parking is available for in house guests and visiting guests.

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Mail and courier services are available upon request via the Concierge.

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Please note that pets are not permitted within the hotel premises.

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In room dining is available daily with a full menu accessible from your guest room.

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Each guest room includes a digital safe to store valuables securely.

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All room rates and services are subject to applicable government taxes and service charges.

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Private airport transfers and local transport services within IKN can be arranged via the Concierge.

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The hotel offers barrier free access and specially adapted rooms for guests with reduced mobility.

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Curated cultural and culinary experiences, including guided and vitality bike tours, may be arranged with our Concierge in collaboration with local tourism partners.

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