Daniel M., Jun 29, 2026

It was a very pleasant day

Shima N., Jun 28, 2026

We reserved a room with a Bosphorus view, but when we arrived, we were given a room with a yard view, which was very disappointing at first. I also noticed that the pillowcase was dirty, and the coffee machine leaked water when I tried to use it. We were also surprised to see that we were charged VAT twice at the 16 Roof Bar, which did not seem appropriate. However, the hotel staff were exceptionally polite, professional, and very helpful. They handled our concerns with great care, which made our stay much more pleasant despite the initial issues

Salim W., Jun 28, 2026

Ihad an excellent stay at Swissôtel The Bosphorus. Everything was amazing from start to finish. The room with the Bosphorus view was absolutely stunning, and I truly appreciate the staff for kindly upgrading my room. The breakfast offered an outstanding variety with excellent quality. The rooftop was fantastic, and the Executive Lounge on the 17th floor was exceptional. The service throughout the hotel was warm and professional, while the room cleanliness and facilities were impeccable. The gym was well-equipped, and both the indoor and outdoor pools were amazing. Overall, a wonderful experience, and I would definitely stay here again.

Shahul H. H. M., Jun 28, 2026

Based on our experience, I would encourage fellow travellers and Accor members to consider other Accor properties in Istanbul before booking this hotel. While the building itself is impressive, exceptional hotels are remembered not for their facilities, but for how they treat their guests. My family and I recently stayed at Swissôtel Bosphorus Istanbul after visiting both Swissôtel Uludağ and Mövenpick Bursa. While the hotel itself is beautiful, with spacious rooms, and a prime location overlooking the Bosphorus, our overall experience was unfortunately overshadowed by significant service shortcomings and inconsistent treatment throughout our stay. Upon arrival, there was a delay in receiving assistance with our luggage. The lobby itself was impressive, and the welcoming staff at the entrance were pleasant. However, the problems began during check-in. As an Accor member, I proceeded to the membership counter, which was unattended despite the busy lobby. Eventually, we were assisted by Mr. Firat. Unfortunately, his attitude, body language, and overall approach to customer service left a very poor first impression. During the check-in process, he informed us that only one of our three rooms included breakfast. Knowing this was incorrect, I showed him my reservation directly from the Accor application, which clearly stated that all three rooms were booked with breakfast included. Despite being presented with clear evidence, he repeatedly insisted that the hotel system was correct and stated with complete confidence that the other two rooms did not include breakfast. Only after escalating the matter to management was the reservation properly reviewed. Mr. Alex stepped in, checked the booking details, and confirmed that all three rooms did indeed include breakfast. He apologised professionally and resolved the issue immediately. While Mr. Firat eventually apologised, it came only after his mistake had been clearly identified. What should have been a welcoming arrival became a stressful and embarrassing experience for my family. It was, without question, the worst front-desk experience I have encountered at any Accor property. The room itself was spacious and comfortable. Although we encountered several maintenance and housekeeping issues, including stains, a sink problem, and incorrectly placed bathroom amenities, the Guest Services team responded quickly and worked hard to resolve the concerns. Their efforts were appreciated. The Indian restaurant was good. The food was exceptional, the atmosphere was excellent, and it was easily one of the best dining experiences we had during our trip. Unfortunately, breakfast service revealed further concerns regarding service consistency. While the buffet offered a wide variety of food, we repeatedly observed staff approaching other guests to offer coffee and tea while our family was often overlooked. This happened on multiple occasions and became increasingly difficult to ignore. After raising our concerns with management, they took corrective action and service improved, which we appreciated. What disappointed us most was the growing perception that our family was being treated differently from other guests. Over several days, we observed a pattern where some guests appeared to receive significantly more attention and engagement than others. Whether during breakfast service or other interactions throughout the hotel, the experience created a strong impression of favouritism and elitism. While I cannot determine the reasons behind these differences in treatment, the repeated nature of these experiences left us feeling overlooked, undervalued, and, at times, discriminated against. Hospitality should be based on consistency, equality, and respect for every guest. Unfortunately, that was not always our experience during this stay. As a loyal Accor member who has stayed at numerous Accor properties, what troubled me most was not a room issue or a service mistake, but the feeling that hospitality was not being extended equally to all guests. Every guest deserves to be treated with the same dignity, professionalism, and respect, regardless of appearance, nationality, background, or membership status. I would like to sincerely recognise the individuals who truly demonstrated outstanding hospitality. Mr. Wayan from Housekeeping and Mr. Gabor from the Bell Team were exceptional. Their professionalism, warmth, and genuine care for guests were among the few examples of truly memorable customer service during our stay. The Guest Services Manager and the restaurant managers who listened to our concerns and attempted to resolve the issues also deserve recognition. We are also thankful for the late check-out extension provided by the hotel. What surprised me most was that the best examples of hospitality came from the housekeeping team, bell team, and a few managers rather than from the departments that typically have the most guest interaction. This experience stood in stark contrast to our stays at Swissôtel Uludağ and Mövenpick Bursa, where every staff member consistently delivered warm, respectful, and professional service. Those properties demonstrated the hospitality standards that I have come to expect from the Accor brand. Swissôtel Bosphorus Istanbul has all the ingredients of a world-class luxury hotel: a beautiful location, excellent facilities, spacious rooms, and quality dining options. However, luxury hospitality is ultimately defined by service and by how guests are made to feel. Unfortunately, the inconsistent service standards, perceived favouritism, and disappointing arrival experience significantly impacted our stay. I sincerely hope management takes these concerns seriously because the hotel has tremendous potential. Stronger staff training, greater accountability, and a commitment to delivering the same level of service and respect to every guest would greatly improve the overall experience. Thank you.

Ahmet T., Jun 27, 2026

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