Driton M., Jan 19, 2026

My booking experience was extremely disappointing and far below the standards expected from a Swissôtel property. The booking process was unclear and poorly managed, with a lack of transparency and support. Communication was inadequate, and important details were either missing or not respected. Overall, this caused unnecessary stress and frustration for me and my family. For a hotel of this reputation, I expected professionalism, efficiency, and customer care — none of which were delivered during the booking process. Based on this experience, I would not recommend Swissôtel to others unless significant improvements are made in how bookings and customer interactions are handled.

Pavel S., Jan 14, 2026

Clean, warm, well-furnished rooms. Excellent service, very convenient ski room. Delicious and varied breakfasts.

Rezarta M., Jan 06, 2026

My stay at Swissôtel Resort Kolašin was nothing short of outstanding and exceeded every expectation. From the moment we arrived, we were welcomed with genuine warmth, professionalism, and attention to detail that immediately made us feel special. The hotel itself is stunning — elegant alpine architecture, immaculate rooms, breathtaking mountain views, and a peaceful atmosphere that defines true luxury. What truly sets this resort apart, however, is the extraordinary service of the staff. Every single member of the team was attentive, polite, and consistently went the extra mile to ensure our comfort. A very special mention goes to Daniel from the restaurant staff, who turned every meal into a memorable experience. His professionalism, positive attitude, impeccable manners, and sincere care for guests reflect the highest standards of hospitality. Daniel anticipated our needs before we even had to ask and made us feel valued at all times — a rare quality even among top-tier hotels. The food quality was exceptional, with refined presentation, fresh ingredients, and perfectly balanced flavors. Breakfasts were generous and varied, while dinners were elegant and relaxing, enhanced by the warm and attentive service. Swissôtel Resort Kolašin is not just a hotel — it is an experience of refined comfort, genuine hospitality, and flawless service. I highly recommend it to anyone seeking a luxury mountain retreat with a human touch that truly makes the difference. We will definitely return.

Marija R., Jan 06, 2026

We enjoyed tour hotel but the best part is your staff which are 100/10!

Flamur K., Jan 05, 2026

Servis is not good clean is not good Food isent good not space for smoking not space for children