Martinez R., Sep 17, 2025

We went here September so we didn’t use the ski facilities. The staff was very kind and tried their best to accommodate us. We intended to stay two nights however decided to leave after the first night because of the spa mostly. Spa: One of the main reason we stayed at this hotel was wanting to do some „spa“ and relax. Unfortunately the spa is really really small. We think they messed up having such a huge „resort“ and a tiny spa with one sauna and one steam and a small pool with limited loungers. I can’t even imagine how packed it must be in high season. I think if you call a hotel a „resort“ is also to provide relaxation and for our stay the sauna wasn’t working so there was only the steam room left which we also got sick from unfortunately probably germs and no in between cleaning or air. Then it was very loud felt a bit like you are on a „open market“ with people being extremely loud due to the small space the sound was increased. The lights in the spa could be more dimmed not so bright. When you lay at the loungers you literally have spot lights shining at you. The management has a missed opportunity here providing a „recreational space“ for off season by not having a bigger spa and more saunas in case one breaks down…. Rooms: The rooms were really nice. Maybe a bit overfurnished. We were struggling to find space for our luggage. Beautiful interior but maybe one coffee table would be enough and maybe two chairs instead of 4 to provide more walking space. The design however really nice. Bathrooms excellent and comfy. Another small improvement would be the light of the telephones are very bright and those blue light switches across from the bathroom also shine towards the face when sleeping. Maybe an option to simply cover them with those switch covers. Food: We were initially very unhappy with the „Avo“ Sandwhich we had ordered for room service. That really felt like a scam. A freshly baked Sandwhich was an stone hard bread from the morning filled with slices of tomatoes and onions. No mayonnaise no mustard or anything just plain hard bread for 12€ + Service Fee. I just thought to myself how hard is it to mess up a Sandwhich but they accomplished that. However this is something you guys for sure can and should improve or better don’t offer this kind of scam options. We didn’t feel like going to the dinner after this experience. However the next day we had breakfast and it was really good. I can’t say much about the dinner as we left the hotel to stay somewhere else with sauna as intended. To summarize the price (120€/Night) probably is okay for a nice room with good breakfast but don’t expect to get much of relaxation in the small spa sadly. But they are still in the building process maybe there is time to make adjustments and actually give a huge „resort“ like this a much needed „recreational space“. The manager tried to comfort us which was kind but just wasn’t for us seeking a quiet and relaxing space.

Predrag S., Sep 11, 2025

We stayed at this hotel as a family and chose it specifically because, during the booking process, we were told it offered a sauna, a Turkish bath, and a swimming pool. At no point were we informed that the sauna and Turkish bath were out of service. Upon arrival, however, we discovered that both facilities were unavailable, yet we were still charged the full price without any adjustment or prior notice. This is extremely disappointing and unacceptable for a hotel of this standard. From room number 229. ( S. Predrag )

Andrew H., Sep 10, 2025

We thoroughly enjoyed our stay and got explore the area. Everyone was friendly and helpful and we can wait to return.

Catherin L., Sep 04, 2025

The hotel is very good and good service. Short walk to the ski lift. Nice view also in the summer. The restaurant and staff was great. Top service. Great breakfast. Lovely area if you want to sit outside the hotel. The room was fantastic.

Vincent R. V. D. G., Aug 31, 2025

Disappointed about the Swissotel brand. The fact that I could not take some sandwiches which I prepared during the breakfast, to the room was really a bad approach from the restaurant manager at the breakfast buffet. Please spare me such behaviour. Also please check the breakfast buffet because I suspect them for reusing food, like bacon, of the previous day. Also check the offered ‘menu’ of the dinner (half-board), this is not a Swissotel level. Also my clothes got during when I sat on the seats of the terrace. The wood heating system causes black smoke which is on all seats of the terrace. My clothes were dirty with black spots. Also the terrace floor is in some places defect and your foot can disappear in a whole. From my point of view Swissotel should not have committed themselves so such a speculative project development. I will not book Swissotel anymore.