Shahul H. B. A. R., Nov 04, 2026

Professional FrontDesk, Restaurant and Housekeeping Staff. Had a pleasant stay while performing Umrah

Sait B., Nov 03, 2026

Good

Mohamad I. M., Nov 03, 2026

The taxi driver had to do 3 laps on the ring road to get to the hotel, not enough signage for this hotel, all we could see was for the Fairmont hotel.

Osama A., Nov 03, 2026

Very nice

Numa Q., Nov 03, 2026

Excellent location, but disappointing room size, breakfast and lack of consideration We stayed for seven nights and, whilst the hotel's location is fantastic and incredibly convenient, particularly being right next to the shopping mall, which made getting out and about with the children and finding places to eat so much easier, unfortunately, several aspects of our stay fell short of expectations. The biggest disappointment was the size of the quad room. There were four adults sharing, and the room was exceptionally cramped, with barely enough space to move around comfortably. I appreciate that quad rooms are designed to accommodate four guests, but there needs to be sufficient space to do so comfortably. The room simply wasn't adequate for four adults. Having just one very small bathroom between four people was also far from ideal. The shower cubicle was exceptionally narrow, my husband could barely fit inside, and the shower was enclosed with a plastic shower curtain rather than a proper shower door. For a hotel of this standard, I found this particularly disappointing. Breakfast was another major let-down. We stayed for seven nights but only chose to have breakfast twice, on our arrival morning and the following day. The reason was simple: the breakfast was repetitive, with very little variety or choice. We expected a much better selection, particularly for a hotel of this standard. Unfortunately, after the first two mornings, we didn't feel it was worth returning for breakfast for the remainder of our stay. Another significant disappointment was the lack of consideration regarding additional needs. Before our stay, I specifically informed the hotel that two of the guests had ADHD and requested that reasonable adjustments be considered. Unfortunately, this did not appear to be taken on board. Instead, the response was repeatedly that any changes or adjustments would need to be paid for. I found this quite disheartening, as I would have expected a little more understanding and willingness to accommodate guests with additional needs. Ultimately, the location was excellent and deserves credit, but the room size, bathroom facilities, disappointing breakfast offering and lack of consideration around additional needs impacted our overall experience. For these reasons, I have rated the hotel 6 out of 10. There is certainly room for improvement, particularly when it comes to ensuring quad rooms are genuinely suitable for four adults, providing a better breakfast selection and taking guests' additional needs seriously.